DELIVERY

All stock 30kg or under Free next day delivery to your doorstep for all items under 30kg or under across Northern Ireland/Southern Ireland. *Orders must be placed before 12noon for next day delivery.

Stock over 30kg   3-7 days to both Northern Ireland/Southern Ireland      

Northern Ireland delivery charge £30

Southern Ireland delivery charge £40

*Sliderobes

Northern Ireland £50

Slide robes in Southern Ireland £65  

UK mainland  Please email sales@furniturecc.co.uk for quote

AVAILABILITY AND DELIVERY

The information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee the permanent or continuous availability of all products on this site. All orders are always subject to availability.

Next Day Delivery only applies to weekdays. If you do order an item on the weekend, your goods will be sent out the next working day. Orders placed on a holiday are sent the next working day. Deliveries to some remote areas and all offshore areas of the UK are sent by Special Delivery. 

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on this site.

Delivery will be made according to the information on the product pages after your order is accepted.

We will use reasonable endeavours to deliver the goods on any specified date we agree, or if no date is specified, within 30 days after the day on which we accept your order. In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we and you will agree an alternative delivery date.

We are also not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.

CONTACT US

If you would like more information about Furniture Clearance Centre, or want to get in touch with us, please contact us by email on sales@furniturecc.co.uk or you can speak to an advisor by calling (048) 28 87449008

PRIOR TO DELIVERY

Some of our furniture is larger than you may expect. Please note, it is your responsibility to check the measurements of the goods before purchasing, to ensure there is enough space at the delivery address for delivery to take place. Please also note that it is your responsibility to ensure that once the product is assembled, (if goods are in a flat-pack condition) it will fit into the room of your choice. 

Prior to the delivery of goods, you must ensure that there is sufficient access and space to complete the delivery and that all staircases and lifts providing access are suitable for the delivery. You must ensure that your property and the delivery area are safe for delivery staff and is accessible for the courier services. All fragile items which could be damaged during the delivery, such as lights, vases, pictures, etc. should be moved prior to delivery of goods. We will take reasonable care and skills when delivering at your premises.

To ensure a smooth delivery of your ordered goods, it is your responsibility to provide Furniture Clearance Centre with as much detail as possible, in advance, about features of the delivery address which may affect the delivery. Are there any height, width or weight restrictions? Are there any parking restrictions? Will the vehicle require a parking permit? Are there any time restrictions? Will delivery be at non-ground floor level? Is access to the delivery location made difficult due to narrow doors or staircases?) If the delivery is to a business address, are there any restrictions in terms of the opening hours?


If you order online, please leave a note in the “comments” section whilst placing the order.
If you order over the phone, with one of our sales representatives, you are able to leave a message with them, of the details of delivery access.

If you provide us with incomplete, incorrect or inaccurate information / instructions, we will give you a reasonable time to provide us with this information or we reserve the right to cancel the delivery by giving you written notice.

Delivery staff are not permitted to and shall not: remove doors, windows, doorframes etc. in order to complete the delivery (if these measures are required, you as a consumer, must undertake these actions; before delivery takes place as our couriers do not carry any specialized lifting equipment.

Delivery Policy for Ordered Goods

This section of the Delivery Terms applies only to purchases made on our website www.furniturecc.co.uk and does not apply to orders made in store, unless goods are to be delivered and not taken away on the day of purchase.

Once you have placed your order online, Furniture Clearance Centre will send you an order acknowledgement email which will indicate an estimated delivery date for your goods to the delivery address specified in your order.

• We try our best to meet the estimated delivery dates however there are times where we are unable to do this and your confirmed delivery date will be different.

• We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you.

• We aim to deliver your order within 30 days of placing your order, depending on stock availability and where you live, however most orders are delivered within 15 days.

• We will, in any event, deliver the goods within 30 days of your order unless otherwise agreed by you and us.

• “Special Order” goods will take longer to deliver as they are being delivered directly from our suppliers. In the majority of cases, these will be delivered within 45 days from placing your order. If your order includes any additional products that are not “Special Order” then a separate delivery will be made.

• Within 72 hours of placing your order online, we will send you a delivery advice email which will confirm the planned delivery date and specify whether delivery will be made by our 2-man-delivery-service couriers. It will also set out your delivery number. If you have included a mobile telephone number, our couriers will contact you, to confirm a delivery time and date, mutually agreed between yourself and the courier.

By agreeing to our terms and conditions, you agree to check the delivery advice email and ensure you will be available to accept delivery of the goods on the delivery date. If you are unavailable, please contact us or our courier, to confirm a different suitable date, as soon as possible and, in any event, no later than 48 hours before the planned delivery date by contacting the aftersales or sales representatives through our online ticket system or on (048) 2887449008

If for any reason, you are unable to accept the delivery, on the mutually agreed time and date, there will be a re -delivery charge, which vary for orders with different total weights and can be advised by contacting the aftersales or sales representatives through our online ticket system or

• Our couriers update order tracking details within 24-48 hours before delivery.

• You can then access a consignment number, to track your delivery whilst on its journey to you.

• Use the tracking number provided within your dispatch message sent to your email, by Furniture in Fashion, on the website provided to you, for this courier service.

ACCEPTANCE OF ORDERED GOODS, AT POINT OF DELIVERY

Delivery will take place at the shipping address specified by you either during the online order process or on the sales receipt in- store. We ask you to provide us with two telephone numbers (Mobile and Home) and an email address so we can contact you easily and advise you of your delivery time.

You as a consumer are solely responsible for ensuring that we are able to make delivery to the specified shipping address and that you are available to accept delivery at this address on the delivery date, mutually agreed between yourself and the courier. Please try to inform us as soon as possible if you know that you are not going to be in, to accept delivery of the ordered goods. We will not be liable for any delay in delivery as a result of any act or omission by you.

If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative’s instructions as if they were your own. Delivery staff is not permitted to leave any items that have not been signed for.

You will be asked to sign the delivery document confirming that the delivery has taken place.

This will not affect your legal right to notify us if you subsequently find a defect in your goods.

This is an opportunity to inspect the goods further, before reporting any damages or missing parts to your ordered goods.

If you refuse to sign the delivery document (POD), this will be taken as refusal to accept delivery and the goods will be taken away by the courier and will be returned back to our FCC warehouse.

Once the goods have been delivered to your specified shipping address, you become the owner and responsible of those goods. From the point of acceptance of goods, they will be at your risk which means you will be held liable for any subsequent damage, loss or destruction.