TERMS & CONDITIONS
The information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee the permanent or continuous availability of all products on this site. All orders are subject to availability at all times.
Please refer to our below terms and conditions which apply to your purchase of goods from Furniture Clearance Centre. These terms and conditions apply whether you purchase is through our website www.thefurntiurecc.co.uk over the phone through our sales team on (048) 2887449008 and in-store at our Showroom (BT71 4ND).
As well as our below general terms and conditions, other important terms and policies are also set out in Deliveries and Payment sections. By agreeing to our terms and conditions you also agreeing to the returns policy, all of which form part of a legally binding contract between Furniture Clearance Centre and you as a customer, as soon as the goods ordered have been dispatched by Furniture Clearance Centre.
Furniture Clearance Centre reserve the right to change the following terms and conditions at any time. Any changes to the terms and conditions or returns policy will be effective for all new orders placed after the change is published on the Furniture Clearance website. You should ensure to check our terms and conditions and returns policy posted on Furniture Clearance Centre website before each order – they may have changed since your last visit.
If you have any questions about our terms and conditions, returns policy, supply of goods or Furniture Clearance Centre in general, please contact us via firstname.lastname@example.org, or you can speak to a sales advisor by calling (048) 28 87449008, and a representative will be happy to assist.
INFORMATION ABOUT FURNITURE CLEARANCE CENTRE
By using Furniture Clearance Centre website (www.thefurntiurecc.co.uk) you agree to be bound by our company terms. We try to make sure that all information on Furniture Clearance Centre’s website, including descriptions of our goods, listed prices, and images are accurate and correct at all times.
Please note all items are sent flat packed unless stated otherwise ,Upon receiving your goods we recommend you follow the assembly instructions carefully step by step, as we will not be held liable for damage claims due to incorrect assembly
Please note when purchasing goods online, the shopping experience from buying in-store, is very different. You should note that:
• The colours of goods as shown on the website will depend on factors including your display settings.
• The sizes and shapes of the goods will differ in real life from how they appear on your screen. We provide dimensions and measurements in the descriptions of the goods and it is your responsibility to check that the actual size of each item is suitable for your purpose.
• All goods are subject to availability and we may not be able to supply your order. We reserve the right to withdraw any goods from sale at any time, and our only liability to you for withdrawing any goods will be to refund to you any amount paid to us in respect of those goods.
• We do our best to deliver your goods in accordance with the delivery date set out in our final delivery advice email, but please note that all delivery dates given by Furniture Clearance Centre (whether on the website, over the phone or by email) are estimates only and delivery dates will vary. Please see further, for more information about delivery or contact
• Not all goods and promotions that are offered by Furniture Clearance Centre, will be available in-store and online. In principle, our online prices are the same as in our Showroom. Occasionally, however, you may find a difference in price, for instance, store and online promotions. We reserve the right to adjust prices, goods, and special offers at our discretion.
Our website operatives do their best to check the website for viruses, but we do not warrant that the website is free of viruses or other malicious content. For your own benefit, you should ensure sure that you have the appropriate software and systems in place, to scan for viruses and other malicious content whilst surfing the internet.
SECURITY OF LOG IN DETAILS FOR OUR ONLINE STORE
It is your responsibility, as a consumer, to ensure that your login details, password and all other details in relation to your account, remain confidential at all times. By agreeing to these terms and conditions, you agree to let us know as soon as possible, if you know or reasonably suspect, that the security of your account is at risk.
ELIGIBILITY TO ORDER GOODS
By agreeing to our terms and conditions, you are accepting that you are aged 18 years or over. You will need an active email address and a telephone number at which you can be easily contacted by our sales and aftersales representatives. All goods sold through Furniture Clearance Centre’s online store, are intended for domestic use only. Goods are not suitable for commercial or industrial use unless stated.
PLACING YOUR ORDER ONLINE, OVER PHONE OR IN STORE.
Our order acknowledgement email sends out the final details of your order which you have submitted to Furniture Clearance Centre’s website. Please take care when placing your order, as you will be unable to add to or amend your order after we send the Order Acknowledgement email, without notifying the sales representatives at email@example.com
The order acknowledgement email contains details of the goods you have ordered, the total cost of the order including shipping / delivery costs, an order number and a copy of our terms and conditions which you have agreed to, prior to submitting your order.
The order acknowledgement email is an invoice and acknowledgement of receipt of payment and summary of your order. You should keep these details safe, along with a copy of our terms and conditions, and keep them safe. You will need to refer to these details when contacting us about your order.
Please note that the Order Acknowledgement email is simply an acknowledgement that your order has been received by Furniture Clearance Centre and does not indicate that we have accepted your order and does not form a binding contract.
Acceptance of your order will take place only when we dispatch the goods to your shipping address, entered whilst placing the order online, over the phone or in-store. Until we dispatch your ordered goods, no contract will have been formed between yourselves and Furniture Clearance Centre, except as set out in the below paragraph.
In the case of goods that are made to order, acceptance of your order takes place at the point at which we send out our delivery advice email.
Although we hope to be able to supply all goods ordered, Furniture Clearance Centre reserve the right, at our discretion and without the need to give reasons, not to accept any order at any time. Should we refuse your order, we will notify you as soon as possible and a refund will be transitioned within 4 working days after this notification.
PRICING OF GOODS ADVERTISED ONLINE
Unless otherwise stated, all prices displayed online, in-store, are inclusive of VAT and other applicable taxes. The prices stated, do not include the delivery fee, which will be added to your total order price in accordance with paragraph below.
Except where otherwise set out in our terms and conditions, the price payable by you for the goods, is the price given by Furniture Clearance Centre, at the time you place your order.
In most cases the delivery fee payable by you for your order will be that which is given by Furniture Clearance Centre at the time you place your order. The delivery fee will be calculated according to your postcode, the weight of the goods, the size of the goods you would like to purchase.
PRICING ERRORS ON GOODS ADVERTISED
Please note, whilst we try to ensure that all the prices on our online website and in-store, are accurate, errors may occur. If we discover an error in the price of the goods you have ordered, we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order. This will only occur before the contract between the customer and retailer is formed.
If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.
If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, we will give you a full refund as soon as reasonably possible, which will be transitioned within 4 working days after this notification.
PRICING OF DELIVERIES TO THE SHIPPING ADDRESS
The delivery fee payable by you, for your ordered goods, will be that which is given by Furniture in Fashion at the time of purchase.
The delivery fee will be calculated according to your postcode, the weight of the goods and the size of the goods as per mentioned earlier.
We advise that any faulty, damaged or missing goods are reported to us by email to firstname.lastname@example.org . We also advise that photographic evidence is provided at the point of reporting the fault. (We advise you retain the original packaging until you are completely satisfied with your purchase.)
You will be entitled to a full refund or a replacement if the goods are in fact deemed to be defective
Please note that photographic evidence may be requested, of any faults or damages reported to us
Any damaged goods or parcels must be reported prior assembly and must be retained for inspection by Furniture in Fashion.
We also advise that you retain the packaging until you are fully satisfied with your purchase
Where it is established that Furniture Clearance Centre or the Courier are responsible for the damages to delivered goods, we will replace the damaged goods or we will arrange a collection of goods for a full refund which includes all amounts paid by yourself, for the product.
HOW TO CANCEL
If you have decided to cancel goods after receipt, the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. We will refund to you all the monies paid by you for the unwanted goods in question and excluding the cost of collection if that service has been rendered by us. The refund will be in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your order being accepted. This refund will be in full, however if the value of the goods is diminished by any amount as a result of handling of the goods by you beyond what is necessary to establish the nature, characteristics and functioning of the goods, we may recover that amount up to the contract price directly from you. If the returned goods have not been looked after by you with reasonable care and are not in the condition that they were in when delivered to you, we reserve the right to pursue a claim against you separately. You must include your order number in the written notice, and clearly specify which goods you wish to return.
If you do not return the goods to us, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.
Whether you send your cancellation notice by post or online, the cancellation will take effect on the day it is sent to us and a member of Furniture Clearance will acknowledge.
Where you cancel the contract after the goods have been delivered you agree to return the goods to us by following the procedure set out below.
We fully understand that your circumstances may alter and so you have the right to cancel your order as stated above, whereby we request that you put this in writing. Any cancellations made on an order, during or after dispatch, may be subject to a charge.
If we receive your request to cancel your order, after dispatch, or while in transit, you may incur an additional charge to have the goods returned back to our warehouse. If your order has been dispatched, please ensure the delivery is marked as refused and a refund will be processed once the goods have been returned back to our warehouse in Bolton, BL4 9TP. If delivery has been made by our 2-man delivery service couriers, this service will incur charges in excess of our standard delivery charges and we reserve the right to deduct these charges from your refund if your order is cancelled after dispatch or whilst in transit .
We reserve the right to cancel the contract between us if, for example:
– We have insufficient stock to deliver the goods you have ordered
– We do not deliver to your area
– One or more of the goods you ordered was listed at an incorrect price.
If we do cancel your contract, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible.
CONDITIONS OF COLLECTION
Collection of the goods will only take place from the delivery address to which they were delivered and will be subject to the following conditions:
You agree to provide Furniture Clearance Centre with as much detail as possible of relevant features of the delivery address which floor the items are to be collected from, whether there are any narrow doors etc.) in order to help our representative prepare for the collection.
You agree to ensure that there is suitable access to the chosen collection location.
If our representative reasonably considers that collection from the room of your choice is likely to cause damage to the goods or to your property, they will inform you and record this concern on the collection document. You may instruct our representative to collect the goods in spite of such concern but we will not be liable for any damage caused to your property or to the goods as a consequence of us attempting collection on your instructions (provided that reasonable care is taken in collecting the goods).
You agree to give our representative all goods which are being returned, including all component parts of such goods and all related items or accessories (and if possible the original packaging) which are included in the price of the goods being returned .
A collection document must be signed by you to confirm that the collection has taken place. The collection document will be provided by the representative who comes to collect your goods.
If you are not personally available to accept delivery of the goods you may appoint a representative to do so on your behalf. The representative must be an adult capable of supervising collection on your behalf, and you agree that we will be entitled to rely on the representative’s instructions as if they were your own.
TITLE AND RISK
You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you or a person nominated by you they will be held at your own risk and you will be responsible for them.
To the extent not prohibited by law, we accept no liability for any:
loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
loss which arises when we are not at fault or in breach of these Terms and Conditions; and
business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption). Nothing in these terms will affect any liability we may have: (a) for fraudulent misrepresentation; (b) for death or personal injury arising from our negligence: (c) under Part I of the Consumer Protection Act 1987; (d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.
EVENTS BEYOND OUR CONTROL
We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of any other part of these Terms and Conditions and the remainder of the provision in question will not be affected.
No person other than you and us shall have any rights to enforce our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
If we fail to insist that you perform any of your obligations under our agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
You may not assign or transfer your rights or obligations under our agreement unless we agree in writing.
We may update, vary and amend these Terms and Conditions from time to time without prior notice. Each time you order or otherwise purchase any goods from us, the Terms and Conditions in force at that time will apply (as set out on this site). Please check this site to ensure that you understand which Terms and Conditions apply.
Product images are for illustrative purposes only. Due to differences in monitors and lighting conditions, colours of products may appear different to those shown on the site. The images on thefurniturecc.co.uk are copyright protected. For an accurate description of any item and details of what is included with the item, you need to read the corresponding written description or contact for further guidance.
YOUR CONSUMER RIGHTS
This returns policy does not take away any statutory rights you may have. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.
This returns policy is in accordance with your right to cancel a contract formed at a distance under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
These terms and conditions shall be regulated by UK Laws and Regulations. In the event of a dispute, the Laws and Regulations of English Law shall govern any actions related to these terms.